To be more accurate, capture training or performance improvement moments using song titles or tracks. Here are my examples:
Q – What a client that insists upon training that is not needed says afterwards?
A – “I can’t get no satisfaction.” Rolling Stones
Q – What to say to a client when you can see a performance problem that is preventing success?
A – “How can I ease the pain” Lisa Fisher
Q- What to say to a client who has an emergency situation?
A – “I’m already there.” Lonestar
Q – What to say to a client that wants you to engage in unethical behavior?
A – “I’m already gone” Kelly Clarkston
Q – What to say to a training participant who continues to be disruptive?
A – “Hit the road, Jack.” Ray Charles
What questions and answers can you add?