Posts Tagged ‘T&PI’

Sing a song of Performance Improvement

Friday, September 18th, 2009

To be more accurate, capture training or performance improvement moments using song titles or tracks. Here are my examples:
Q – What a client that insists upon training that is not needed says afterwards?
A – “I can’t get no satisfaction.” Rolling Stones
Q – What to say to a client when you can see a performance problem that is preventing success?
A – “How can I ease the pain” Lisa Fisher
Q- What to say to a client who has an emergency situation?
A – “I’m already there.” Lonestar
Q – What to say to a client that wants you to engage in unethical behavior?
A – “I’m already gone” Kelly Clarkston
Q – What to say to a training participant who continues to be disruptive?
A – “Hit the road, Jack.” Ray Charles

What questions and answers can you add?

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T&PI’s Link to the Economic Crisis

Sunday, June 7th, 2009

You might wonder what training and performance has to do with the current economic crisis. While it is easy to point fingers and assign blame, and certainly there is enough to go around, being accountable for your actions, or lack thereof, requires courage. There are questions that workplace learning and performance (WLP) professionals must ask and answer concerning their human performance technology (HPT) and/or human resource development (HRD) practices. These questions are:

  • Is root cause analysis a routine part of your HPT practice?
  • Have you integrated lean service concepts into your HPT practice?
  • Are you experimenting with new tools to support learning and performance improvement?
  • What theory into practice action have you taken to enhance your professional development?

The auto companies may serve as a model for HPT/HRD practice. The auto companies continue to make improvements in their current practices with limited ventures into new categories (small, fuel-efficient vehicles). Processes were fixed and/or enhanced that should have been eliminated (root cause analysis). Only in crisis mode did the auto companies streamline operations (lean six sigma concepts). Training and performance improvement does not set strategy for organizations. However, T&PI should have some influence. What path are WLP professionals following?

Are we going the way of the auto companies or evolving? Your thoughts? Click on comments and share your views.

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